Shipping
All our products ship from our warehouse in Lenexa, KS. We strive to get all orders shipped in a timely 2-3 working days after order placement, given the part/s are in stock and ready to ship.
Freight shipments are FOB Aeromotive, and all claims for shortages, damages, etc. must be filed by consignee. All packages must be inspected upon receipt for any missing or damaged goods and claims for such must be made within 30 days of delivery. Aeromotive does not currently ship our products internationally from our web store. For international orders call 913-808-2376. You can also email us directly at orders@aeromotiveinc.com for international order inquiries.
Defective Items
A defective item is one that is inoperable but has no apparent damage. If you receive defective merchandise, please call Aeromotive for assistance at 913-808-2376 extension “Returns and Repairs”.
Ordering
You may place orders online through our website or call 913-808-2376 extension “Sales” to speak to a salesperson or customer service representative. You can also email your PO or order request to orders@aeromotiveinc.com and a team member will get back to you in a timely manner. Our staff is available from 8-5, Mon-Fri to help you choose the right part for your vehicle.
Sales Tax
Tax will be applied to your order if it is shipping to California, North Carolina, Kansas, or Indiana unless you can provide a current Tax Exempt form.
Payment, Pricing, and Promotions
We accept all major credit cards on our website or for over the phone orders. Additionally on our website we have Affirm and PayPal options to pay. The billing address you provide must match the billing address that is on file with the financial institution that issued the credit card. If a credit card authorization fails, you will get a notification sent to the email provided on your order. For WD customers, you have one week from time of failure notice to update Aeromotive with a current payment form. After one week, your order will be declared cancelled if we do not hear from you.
Aeromotive cannot resolve credit card problems with your financial institution if a credit card is declined. It is your responsibility, as a consumer, to settle credit card problems with the issuing institution.
Price and/or Description Changes
All prices, pictures, and descriptions on this website are subject to change. We maintain no responsibility for inadvertent errors. Please contact us within 30 days regarding price or promotion discrepancies.
When you place your order with us, you agree to the price and terms indicated on this website. Price differences related to future or past prices in our store or any other store are not refundable.
Promotions
Unless otherwise noted, Discount Codes apply to web store orders only. Discounts cannot be applied to previous orders or orders outside the designated dates within the promotion.
Order Status
Please email orders@aeromotiveinc.com with your Order Number, Purchase Order Numbers, Sales Order Number, or some other identifying information ready at hand to help us find your order. You can also call us at 913-808-2376 and select the “Customer Service” option with your information handy and we will search for you there as well.
Tracking numbers can be found on your invoice copy.
